Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

1. What products does RoyalSole offer? RoyalSole offers a premium, carefully curated range of footwear designed to blend comfort and style, including:

  • Premium Sneakers

  • Luxury Chelsea Boots

2. How can I place an order? Placing an order on RoyalSole.store is easy:

  • Browse your favorite footwear and select your size.

  • Click “Add to Cart” and proceed to checkout.

  • Enter your shipping details and complete the payment.

  • Once done, you’ll receive an order confirmation via email or SMS.

3. How long does delivery take? Orders are usually dispatched within 1–3 business days. Estimated delivery timelines are:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–7 business days

  • Tracking details will be shared via SMS/Email once your order is shipped.

4. What payment methods do you accept? We accept multiple secure payment options via PayU, including:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit & Credit Cards

  • Net Banking / Digital Wallets

  • Cash on Delivery (COD) (available in select locations)

5. Can I return or exchange an item? Yes. We offer returns and exchanges within 7 days of delivery, provided the footwear is unused, in its original condition, and has all tags and original packaging intact. To initiate a return or exchange, email us at Royalsolecare@gmail.com.

6. How do I choose the right size? Each product page includes a detailed size guide to help you find the perfect fit for your feet. If you’re still unsure, feel free to contact our support team.

7. How can I contact RoyalSole for support? Our support team is always happy to help:

  • 📧 Email: Royalsolecare@gmail.com

  • 📞 Call / WhatsApp: +91 9876370073

  • 🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

8. Do you ship internationally? Currently, RoyalSole ships only within India. International shipping options will be introduced in the future.

9. Are the product images real? Yes. All images displayed on our website are real product photographs that accurately represent the design and texture of our footwear. Please note that slight color variations may occur due to device screen settings.