Privacy Policy

OVERVIEW

RoyalSole (proudly owned and operated by AVRINDER SINGH) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. RoyalSole is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact details: Name, billing address, shipping address, phone number, and email address

Financial information: Payment method details, transaction confirmations, and related payment data

Account information: Username, password, preferences, and settings

Transaction information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

Communications: Messages you send to us, including customer support inquiries

Device information: IP address, browser type, device identifiers, and network data

Usage information: How you browse, interact with, and use the Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you place orders, create an account, or contact us

Automatically, through cookies and similar technologies when you use our Services

From service providers, who help us operate the Services

From business partners or third parties, as permitted by law

How We Use Your Personal Information

We use your personal information for the following purposes:

Provide, Improve & Personalize Services: To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, recommend products, and enhance your shopping experience.

Marketing & Advertising: To send promotional communications via email, SMS, or other channels, and to show personalized advertisements based on your activity on our Services.

Security & Fraud Prevention: To authenticate accounts, protect transactions, prevent fraud, and maintain a safe shopping environment.

Communication: To respond to inquiries, provide customer support, and maintain our business relationship with you.

Legal Compliance: To comply with applicable laws, respond to lawful requests, enforce policies, and protect RoyalSole’s legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

With Shopify, payment processors, shipping partners, IT providers, analytics services, and customer support tools

With marketing and advertising partners, for personalized promotions (subject to your rights under applicable law)

When you direct or consent to disclosure

With affiliates or corporate partners

During business transactions such as mergers or restructuring

To comply with legal obligations or protect rights and safety

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the Services. Information submitted to the Services may be transferred to Shopify and third parties located in other countries.

Certain Shopify-enhanced features may use information from your interactions with our store and other merchants. In such cases, Shopify is responsible for processing your personal information and responding to applicable rights requests.

Third-Party Websites & Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices, content, or security. You should review their policies before providing any personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us personal information, please contact us for deletion.

Security & Retention

While we take reasonable measures to protect your information, no system is completely secure. We recommend avoiding insecure communication channels for sensitive information.

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights & Choices

Depending on your location, you may have the right to:

Access or know what personal information we hold

Request deletion of your personal information

Correct inaccurate information

Request data portability

Opt out of marketing communications

You may unsubscribe from promotional emails at any time. Transactional or service-related communications may still be sent. Requests can be made using the contact details below. Identity verification may be required.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.

RoyalSole

🌐 Website: https://www.royalsole.store

📧 Email: Royalsolecare@gmail.com

📞 Phone / WhatsApp: +91 9876370073

📍 Address: Talwandi Sabo, Bathinda, Punjab, India – 151302